Providing Solutions for Association Groups.

Enrollment Platforms

Our internal programming staff is dedicated to developing cutting-edge membership enrollment platforms that are both compliant and user-friendly. These platforms are designed to simplify the process of enrolling new members while ensuring that all necessary regulations and standards are met.

Key Features of Our Enrollment Platforms

• Customizable Solutions:
  We offer fully customizable enrollment platforms that can be tailored to meet the specific needs of your organization. This allows for more personalized experience that aligns with your branding and operational requirements.
• API Integration:
  Our team has the expertise to create an API version of the enrollment process. This enables seamless integration with existing systems and allows for real-time data exchange, ensuring that enrollment information is always current and accurate.
• Sub-Directory Enrollment Links:
  To enhance branding opportunities for your distribution partners, we provide sub-directory enrollment links. These links are designed to maintain consistency with your brand while allowing partners to manage their own enrollment processes effectively.
• User-Friendly Interface:
  The platforms are designed with a focus on user experience, ensuring they are easy to navigate for both administrators and members. This reduces the learning curve and enhances satisfaction during the enrollment process.
• Robust Security Measures:
  We prioritize the protection of member data by implementing advanced security protocols. This ensures that all personal information is securely stored and protected from unauthorized access.
• Regulatory Compliance:
  Our platforms are built to comply with all relevant industry standards and regulations. This ensures that your organization can operate with confidence, knowing that all enrollment activities are conducted in a compliant manner.

Membership Billing

At HealthyAmerica and H A Partners, Inc., we are equipped to efficiently manage monthly billing processes for Association Groups across more than 36 states. Our comprehensive Third-Party Administrator (TPA) services ensure that membership dues and insurance premiums are handled with precision and security.

Secure and Compliant Billing

We prioritize the protection and confidentiality of billing information. Our systems are PCI-DSS certified, ensuring that all credit card transactions are secure and compliant with industry standards. Additionally, our membership database holds SOC-1 and SOC-2 certifications, reflecting our commitment to maintaining the highest levels of data security and integrity.

Flexible Payment Options

To accomodate the diverse preferences of our members, we offer flexible payment methods for monthly membership billing:

• Credit Card Payments:
  Members can easily pay their dues using major credit cards including American Express, MasterCard, and Visa. This option provides convenience and flexibility for all members.
• Monthly Bank Draft:
  For those who prefer direct payments from their bank accounts, we offer a secure monthly draft option. This automatic process ensures timely payments and seamless financial management.

Tailored Administraton

Our expertise in administering Association Group billing extends beyond simple transactions. We handle all necessary administrative fees and processes, ensuring compliance with state-specific regulations and requirements. This tailored approach allows us to deliver customized services that meet the unique needs of each Association Group.

By choosing HealthyAmerica and H A Partners, Inc. for your membership billing needs, you can trust that your financial transactions are secure, compliant, and efficiently managed. Our dedication to exceptional service and operational excellence ensures that your members receive the best possible experience, allowing your organization to focus on its core mission and growth.

Customer Service

Our staff is trained, knowledgeable, and very friendly to all customers. We pride ourselves in treating members like family and always try to serve members calling into our Customer Service with a smile! We have a dedicated Customer Service number that all members use to contact us, which is 866-438-4274. Our customer service team can help with the following:

Billing Inquiries or Changes

Our dedicated Customer Service team is here to assist members with any changes or inquiries related to billing. We understand that managing billing details is crucial, and we're committed to making this process as seamless as possible. Here is how we help:

• Credit Card Expirations
• Bank Account Changes
• Billing Statements
• Discrepancies and Errors
• Payment Method Changes

Plan Details and Coverage

When members reach out to our Customer Service team, we are here to assist with any inquiries they may have about their plans. Here are some key areas where we can provide information and support:

• Plan Benefits and Coverage
• Purchase Details
• Enrollment & Eligibility
• Claims Process
• Plan Limitations & Exclusions

Cancellations & Refunds

Understanding the process of cancellations and refunds is essential for managing your membership effectively. Our customer service team is equipped to assist you with any cancellation requests, ensuring that the process is smooth and aligns with your Association's policies. Here's what you need to know:

• Association Cancellation Policies
  -Review Policy Details
  -Understand Notice Requirements
• Money Back Guarantee
  -Eligiblity Criteria
  -Refund Process
  -Documentation Requirements

Member Portals

Our goal is to simplify and enhance the member experience by providing comprehensive and user-friendly Member Portals. These portals are seamlessly integrated with our Enrollment Platforms, offering a centralized location for all essential membership information and documents.

Key Features of the Member Portal

• Digital ID Card Copies:
  Members can easily access and download copies of their Digital ID card, ensuring they always have proof of membership at their fingertips.
• Membership Guides:
  Detailed guides are available to help members understand the full scope of their benefits and how to maximize their membership.
• How to Use Section:
  An informative section that provides step-by-step instructions on how to utilize membership benefits effectively.
• Certificates of Insurance:
  If applicable, members can view and download their Certificates of Insurance, providing proof of coverage when needed.
• Claim Forms:
  Access to necessary claim forms for easy submission and processing of any claims related to their plan.
• Monthly Plan Cost & Plan Details:
  A comprehensive breakdown of monthly plan costs and specific details of the member's plan, ensuring transparency and understanding.
• Enrollment Application Copies:
  Members can retrieve copies of their Enrollment Application for their records and reference.
• Additional Resources:
  The portal may also include other valuable resources and tools to support members in managing their plans and benefits.

Example: UBA Member Portal

https://members.ubaapplication.com

By offering these features, our Member Portals aim to empower members with easy access to crucial information, helping them manage their health and insurance needs efficiently. The user-friendly design ensures that all members, regardless of technical expertise, can navigate the portal with ease. If you have any questions or need assistance accessing the Member Portal, our dedicated Customer Service team is always here to help.

Association Marketing

Our marketing team at HealthyAmerica has been a trusted partner for Associations and Insurance Carrier groups for over 25 years. We are known for our commitment to compliance, sales excellence, and member satisfaction, which is reflected in our remarkably low complaint rates. Our team is dedicated to producing high-quality marketing materials that not only comply with regulatory standards but also effectively engage consumers and agents.

Marketing Services Offered

We work closely with Association to develop a wide range of marketing materials tailored to their specific needs. Our services include:

• Brochures & Membership Guides:
  Crafting visually appealing brochures and guides that clearly communicate the benefits and features
• Fulfillment Pieces:
  Designing and producing essential member materials such as ID cards and welcome letetrs to ensure a smooth onboarding experience.
• Videos & Flyers:
  Creating engaging video content and informative flyers that capture the attention of your target audience and convey key messages effectively.
• Agent Training Materials:
  Developing comprehensive training guides, PowerPoint presentations, and online courses to equip agents with the knowledge and tools they need to succeed.

Branding and Compliance

Our team is skilled at balancing the creative aspects of marketing with the necessary compliance requirements. We ensure that all materials are not only visually appealing but also adhere to industry regulations, thus protecting your Association's reputation and legal standing.

By partnering with HealthyAmerica, your Association can benefit from our extensive experience in marketing within the regulatory compliance environment. Our goal is to help your organization grow and thrive by providing you with the tools and resources needed to succeed in a competitive market.

Samples Materials for United Business Association (UBA)

Below are some examples of the marketing materials we have created for one of the Associations we currently market, the United Business Association (UBA).

Website

Membership Guide

Videos

Request Information About Our TPA

We are excited to explore how our Third-Party Administrator (TPA) services can benefit your Association Group. Whether you're looking for comprehesive billing solutions, customer service excellence, or seamless enrollment platforms, we have tailored offerings to meet your needs. Learn how to reach us below:

Contact Form:

Please use the form below to provide us with your contact information and a brief description of your needs. We will get back to you promptly with detailed information and next steps.

Phone:

Feel free to contact us at 800-964-8331 ext 201. Our team is ready to discuss your requirements and provide personalized solutions.

Email:

You can also reach out to us via email at molly.powell@healthyamerica.biz. Let us know how we can assist, and we'll respond as soon as possible.

United Business Association

HealthyAmerica has been a dedicated partner and Third-Party Administrator (TPA) for the United Business Association (UBA) since 1998. Our collaboration with UBA highlights our commitment to providing exceptional administrative services and innovative marketing solutions. Here's an overview of how HealthyAmerica supports UBA:

Comprehensive TPA Services

HealthyAmerica Insurance Agency, Inc. (Agency CA License OG32190) is the licensed exclusive national marketer for UBA, along with H A Partners, Inc (TPA) are responsible for delivering a range of TPA services that ensure efficient and effective operations:

• Billing and Fulfillment
• Customer Service
• Website, Marketing & Social Media Administration

Leveraging our Experience

By leveraging our extensive insurance experience and expertise in TPA services and marketing, HealthyAmerica continues to support the growth and success of United Business Association. We are committed to enhancing the member experience and providing innovative solutions that meet the evolving needs of UBA and its members.

Supplemental Insurance Plans

In addition to our TPA services, HealthyAmerica collaborates with top-rated insurance carrier partners to offer group association supplemental insurance plans. These plans are specifically designed to provide added value to UBA members, who have the option to enroll in them.

• Partnership with Insurance Carriers:
  Our executive marketing team works with insurance carrier partners to help develop and design value-added plans members can actually use.
• Marketing Tools:
  We work closely with the insurance carrier partners to ensure that all materials related to the supplemental insurance plans are compliant and effectively fulfill the needs of UBA members.
• Enrollment and Compliance:
  Our team ensures that the enrollment process for these plans is seamless and adheres to all regulatory requirements, providing peace of mind to both UBA and its members.

Healthy America Association

Like UBA above, HealthyAmerica Insurance Agency, Inc. proudly serves as the licensed exclusive national marketer for the Healthy America Association (HAA). In collaboration with H A Partners, Inc., we offer a full suite of services that encompass billing, fulfillment, and customer service, ensuring that HAA members receive exceptional support and service.

LEARN MORE ABOUT HAA